At this time Paris Alexus Beauty ships only to locations within the U.S but will soon be expanding to ship to NON U.S residents. so stay tuned!

We offer complimentary standard shipping on all orders over $65.

Our products are only available at parisalexusbeauty.com. we occasionally host pop-ups that are advertised on social media so be sure to stay tuned!

Please be careful when entering your shipping address, Paris Alexus Beauty will not be responsible for orders sent to the incorrect delivery address provided by the customer.

We do not accept returns, exchanges or refunds. due to the nature of our business, all sales are final. Please note that Paris Alexus Beauty does not currently accept returns. If a package is returned to us, it is not examined and most likely discarded.

You will receive an email with your tracking information when your order has been processed and is ready for collection from the courier. once an order is placed, it can take up to 1-7 days for processing. when the order is processed/shipped you will receive a confirmation email with a tracking link. please be sure to check both your inbox or spam folder for that email.

If you have not received your confirmation email after 24 hours, please contact us via our contact page or at info@parisalexusbeauty.com

Coupon codes may only be valid on certain products. they will not be valid on products which are already discounted as part of a sale or promotion. this may be the reason why your discount is not getting applied. we are unable to process refunds for promo codes that have not been successfully redeemed on an order at checkout, however, you can always use your code on your next order (as long as these are still within the validity period).

Unfortunately we are not able to cancel an order once it has been placed.

Please visit our page here within 72 hours of receiving your order, so that we can take care of this for you. please provide your order number along with a photo of the incorrect item you received.

Unfortunately at this time we do not accept returns, exchanges, or refunds. All sales are final. In the unlikely event that the product did arrive damaged/defected. please contact us within 72 hours of receiving the product. in the email please include photos of the damaged product and a screenshot of your confirmation emails and we’ll reach out to you to correct the situation.

We encourage you to contact the shipping carrier to find out your options. they may advise you to contact us, however, please note that we are not responsible for any actions taken on their behalf such as damaged, delayed, lost or stolen packages. we are not responsible for re-shipping costs if the package is returned to our Order Fulfillment Center due to a failed delivery attempt by the courier or in the event you are unable or refuse to accept the package.

We would love to receive your feedback on your experience with the item(s) that didn’t meet your expectations. please send an email to info@parisalexusbeauty.com with your order number and a brief description of why you are not happy with your purchase. while we do not offer refunds, we are happy to.

Paris Alexus Beauty products can be purchased using all major credit and debit cards (American Express, Master & Visa), Applepay, Afterpay and Paypal

Paris Alexus Beauty is open to work with beauty/lifestyle UGC creators. for collaboration inquiry please email us info@parisalexusbeauty.com 

No, you do not have to set up an account to place an order.

Restock dates can vary. please sign up for our emails or sms text alerts to find out when your favorite products will be back in stock!

Please contact us immediately, within 72 hours of receiving your order, via our contact us page. please provide us with your order number and multiple photos of the damaged product/s. we will then work with you to correct this. without these items, we may be unable to assist. You are also encouraged to raise your issue with your courier or consider purchasing Route Insurance which is offered by a 3rd party at checkout and starts at $0.98 cents. This service does insure against lost, stolen, etc packages.

No we do not test products on animals. all of our products are cruelty-free.

Yes. Paris Alexus Beauty prides ourself in being a cruelty-free and vegan brand. we do not test our products on animals nor do our suppliers.

Paris Alexus Beauty tries to accurately display and represent the colors of our products. however, the actual colors you see may vary and depend on a variety of factors such as screen resolution, sun exposure, undertones and more

Product details can be found on the product pages but if you have more questions, please free to email us at info@parisalexusbeauty.com

Store your products in a cool dry place, away from direct sunlight and excessive heat.

Product shelf life varies from product to product. please refer to the carton of each product to see the specific shelf life after opening.

We respond to all emails as soon as possible. our goal is to respond to all consumers within 24 hours, however we often experience delays over the weekend and during peak times.